FAQs

SALTO

These are the three most common Salto electronic access control components in use at both campuses:

  1. Hotspots (used to update your card access rights),
  2. Card Readers associated with an online lock (typically, a card reader that is used on the exterior of the main entrances to buildings and also function as a hotspot- the actual lock mechanism is usually inside the wall or door as part of the door frame and/or door hardware) and;
  3. Standalone door locks (usually offline locks that open a single office, classroom or apartment door). It is important to update your card at hotspots and online locks frequently. For security purposes, the access rights assigned to your card expire periodically- and updating your card at a hotspot (or using an exterior main door/online card reader) refreshes and updates your access rights.
  • These devices are typically square-shaped and silver in color. Sometimes they are used as a standalone hotspot (meaning that they simply update your card) and sometimes they are used as card readers for online locks (typically used on the exterior door for main entrances to buildings). When you place your card up to the hotspot/reader, it will communicate with both your card and the Salto system server- authenticating your access rights and updating your card with any new rights (or extending your current rights for a predetermined time period) and/or unlock the lock for the door associated with the card reader.

  • SALTO Door Reader

     

    Note: In some instances, a model designed for a narrow mounting requirement is used:

    Alternate SALTO Door Reader

     

    How to Operate: Place your card up to the hotspot/card reader (ideally, holding it about a finger’s thickness away from the center of the hotspot) and wait for the hotspot to start ‘reading’ your card.  The LED light will start flashing ‘blue’, indicating that the card is being read and updated. When the process has been completed, the LED light will turn ‘green’ and any associated door will be unlocked. If the LED light turns ‘red’ your card was not successfully updated and/or you do not have access rights to open any associated door.

  • In some instances, a card reader will have a keypad associated with it- allowing it to be used for two-factor authentication, where you have to use both your card and a PIN to open a door. This lock works in an identical manner as the above hotspot/card reader, but you will be required to enter your PIN before the lock will unlock.

    SALTO Keypad on Side
    SALTO Keypad on Bottom

     

    • Symptom Proximity reader(XS4)
      Signal meaning / Possible cause/reasons
    • No reaction from the lock when presenting the card

      1. The wall reader is not powered on
      2. Possible incorrect wiring
      3. Not a valid Salto card format
    • Solid Red LED with multiple beeping tones

      Invalid access

    • Flashing Blue LED

      Key is being updated

    • Immediate Blue flashing LED followed by Red LED

      Card has not been read properly:
      (key removed before the reading process has been properly finished)

    • No card action- Red LED and continuous beep

      Door left is ajar

    • After the normal signal there is a one solid blue LED accompanied by a long tone

      There has been a format change to the user’s profile.

  • SALTO Offline Door Lock

     

    How to Operate: Place your card up to the top of the lock, holding it about a finger’s thickness away from the lock (the black piece at the top of the lock is where the lock’s card reader is located). The lock will ‘read’ your card and determine if you have access rights to open the door. After a second or two the lock’s internal clutch will cycle and the door will unlock- allowing you to turn the handle and open it. The LED light at the top of the lock will turn ‘green’. If the light turns ‘red’ and the lock does not cycle, you do not have access rights to open the door.

  • In some instances, a door lock will have a keypad on it- allowing it to be used as a two-factor lock, where you have to use both your card and a PIN to open the door. This lock works in an identical manner as the above door lock, but after placing your ID Card to the lock, you will next be required to enter your PIN before the lock will unlock and allow you to open the door.

    SALTO Door Lock with Keypad

     

    • Symptom Proximity reader(XS4)
      Signal meaning / Possible cause
    • No reaction from the lock when presenting the card
      Dead batteries
    • Solid Red LED with multiple beeping tones
      Invalid access
    • LED flashes 5 times along with multiple beeping tones
      Key rejection due to Privacy- Deadbolt being engaged
    • Solid Green LED with single beep
      Door is unlocked, enter
    • Red LED and beep *occurs between 6 – 20 seconds AFTER door has been unlocked
      Door is re-locking
    • Red LED flashing 4-times followed by 1-green flash and beeping tones
      Low Batteries
    • Fast blinking Orange/Yellow LED
      Reading process
    • 3-intervals of orange/yellow LED
      followed by 1-Red LED flash
      Card not correctly read: (key removed before the reading process has been properly finished)
    • Very short Red LED blink
      Card removed too fast before reading process completed.
    • Delayed or Slow red LED
      Not an authorized Salto card format.

     

ONITY

These are the two most common Onity electronic access control components in use at the Kennesaw campus:

  1. Card Readers associated with an online lock (typically, a card reader that is used on the exterior of the main entrances to buildings - the actual lock mechanism is usually inside the wall or door as part of the door frame and/or door hardware) and;
  2. Standalone door locks (usually offline locks that open a single office or classroom.
  • These devices are used as card readers for online locks (typically used on the exterior door for main entrances to buildings). When you insert your ID card into the card reader it will read the information encoded on the magnetic stripe on the back of the card and communicate with the OnGuard system server- authenticating your access rights and unlocking the lock for the door associated with the card reader.

  • ONITY Card Reader

     

    How to Operate: Insert your KSU ID card down into the slot at the top of the card reader with your picture pointing down and facing you. Wait for the card reader to start ‘reading’ your card. If your card is authenticated the associated lock will unlock and allow the door to be opened- and the ‘green’ LED light will light up and. If you see the ‘red’ LED light, your card does not have access rights to open the associated door.

    In some instances, a card reader will have a keypad on it- allowing it to be used as a two-factor lock, where you have to use both your card and a PIN to open the door. This card reader works in an identical manner as the above card reader, but you will be required to enter your PIN before the lock will unlock and allow you to open the door.

  • ONITY Door Lock

     

    How to Operate: Insert your KSU ID card down into the slot at the top of the card reader with your picture pointing down and facing you. Wait for the card reader to start ‘reading’ your card. If your card is authenticated, the associated lock will unlock- allowing you to turn the handle and open the door- and the ‘green’ LED light will light up. If you see the ‘red’ LED light, your card does not have access rights to open the associated door.

    In some instances, a card reader will have a keypad on it- allowing it to be used as a two-factor lock, where you have to use both your card and a PIN to open the door. This card reader works in an identical manner as the above card reader, but you will be required to enter your PIN before the lock will unlock and allow you to open the door.

LENEL

These are the two most common Lenel electronic access control components in use at the Kennesaw campus:

  1. Card Readers associated with an online lock (typically, a card reader that is used on the exterior of the main entrances to buildings - the actual lock mechanism is usually inside the wall or door as part of the door frame and/or door hardware) and;
  2. Standalone door locks (usually offline locks that open a single office or classroom).
  • These devices are used as card readers for online locks (typically used on the exterior door for main entrances to buildings). When you hold your KSU ID card up to the card reader it will read the information encoded on the card and communicate with the OnGuard system server- authenticating your access rights and unlocking the lock for the door associated with the card reader.
  • Lenel Card Reader Smaller
    Lenel Card Reader

    How to Operate: Place your card up to the card reader (ideally, holding it about a finger’s thickness away from the center of the card reader) and wait for the card reader to start ‘reading’ your card. The LED light at the top of the card reader will turn ‘green’, and any associated door will be unlocked. If the LED light turns ‘red’ your card does not have access rights to open any associated door.

  • Lenel Standalone Lock

     

    How to Operate: Place your card up to the card reader- the black, oblong-shaped piece above the door handle (ideally, holding it about a finger’s thickness away from the center of the card reader) and wait for the card reader to start ‘reading’ your card. The LED light at the top of the card reader will turn ‘green’, and any associated door will be unlocked. If the LED light turns ‘red’ your card does not have access rights to open any associated door.

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